Project Description

Release date: 2022 - Ongoing
Role: Manager

During a restructuring of the department, new processes were wished to be implemented to improve efficiency and productivity. I was asked if I would help organize these processes from a UX perspective. 

The Challange 

The structure of a company very often defines how the product's development cycle is. MAN Truck and Bus's original background is mechanical, and the development structure is also a result of this. With the new release of the TGX in 2021, the company, for the first time in its history, had gone over to a fully digital cluster and infotainment. This presented a change in the process towards development with new challenges. 

The Ongoing Process Change

Switching from one process to the other is not trivial when working within a company the size of MAN Truck and Bus. Its departmentalization structure makes a process that can react to changes much more critical. Information gathering in the initial stages of the project needs to be done correctly to ensure that the risk of change is minimized as the project unfolds. When interviewing coworking about their ongoing projects and processes, I was surprised to hear that there was not a general requirements list available to people within the project. When questioned further, it was clear that no such document was available.